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- Binding:
- Hardback
- Pages:
- 200
- Published:
- January 21, 2004
- Dimensions:
- 152x228x15 mm.
- Weight:
- 370 g.
Delivery:
2-3 weeks
Expected delivery: October 21, 2024
Description of Service Quality
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
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