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- Binding:
- Paperback
- Pages:
- 200
- Published:
- January 20, 2004
- Dimensions:
- 229x155x11 mm.
- Weight:
- 276 g.
Delivery:
1-2 weeks
Expected delivery: November 28, 2024
Description of Service Quality
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
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