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The Psychology of Customer Care
- A Revolutionary Approach
- Binding:
- Paperback
- Pages:
- 274
- Published:
- January 19, 1992
- Edition:
- 11992
- Dimensions:
- 140x216x0 mm.
- Weight:
- 454 g.
Delivery:
1-2 weeks
Expected delivery: January 4, 2025
Extended return policy to January 30, 2025
Description of The Psychology of Customer Care
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
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