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Service Excellence in Organizations, Volume I
- Eight Key Steps to Follow and Achieve It
part of the ISSN series
- Binding:
- Paperback
- Pages:
- 154
- Published:
- May 29, 2019
- Dimensions:
- 228x150x15 mm.
- Weight:
- 232 g.
Delivery:
1-2 weeks
Expected delivery: December 8, 2024
Description of Service Excellence in Organizations, Volume I
Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.
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